Help & Advice

Moving Checklist

They say that moving house is one of life’s most stressful events, so we’ve put together an easy-to-follow moving checklist…

Moving House With Kids

Moving house is one of life’s stressful events and as adults it is all about organising, packing and preparing. It’s…

How is the packing service priced?

Our packing services are priced dependent on various factors including: volume, materials needed and what actually needs to be packed…

Do I need to be at the house when the move takes place?

Yes. Our terms and conditions state someone needs to be present at the house during the move. Our crews will…

What do I need to do if I get a full packing service?

If you take our full packing service you do not need to do anything except make sure all utilities have…

If my house purchase falls through can you provide temporary storage?

Yes, in the unlikely event that your purchase falls through we can still pack up your belongings on the arranged…

Can you provide boxes and other packing materials for storage?

Yes we can supply boxes and packing materials. We can also pack your belongings for you and bring them into…

How is storage priced?

We charge by container per week. Prices will vary depending on the number of containers you take and the length…

Moving Abroad Checklist

There are so many things to think about when moving overseas. Whether you are relocating through work or retiring abroad,…

Moving to USA from UK Checklist

Whether you are moving to the USA from UK or emigrating to USA from UK, ensure nothing is forgotten about…

Moving House with a Piano

The Pianoforte The piano is widely thought to be the nation’s most popular instrument to learn so it’s no wonder…

Guide To Moving House With Pets

Moving house can be one of the most stressful experiences you and your family can go through – finding the…

When I am ready to book, how much notice do I need to give?

As soon as you have confirmed a moving date then please sign and send back your acceptance form to book…

Can we store large items like sofas and fridges?

Yes. We can store anything as long as they are not on our prohibited list

Will you do all my packing and unpacking?

Yes, we offer a full packing and wrapping service as well as an unpacking service. Your surveyor will go through…

Do I need to empty chests of drawers?

Clothes can be left in all your chests of drawers as our crews remove the drawers before moving them. We…

Moving House? Here’s Who to Inform.

Who to Inform When Moving House If you are moving house (or ever have done) you will know there is…

United Arab Emirates (UAE) Moving Checklist

Including Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah & Umm al-Quwain To make sure you're fully prepared for moving…

What storage options are available?

We offer long and short-term containerised storage. We can either pack, move and store your belongings or you can move…

Guide to moving an office

First things first – choose your new location. Give yourself plenty of time to find the perfect office that satisfies…

Can I do my own packing?

Yes, customers are welcome to do their own packing but we ask you to use good quality packing materials and…

Moving to Europe Checklist

Whether you are relocating through work or retiring abroad, there are so many things to think about when you move…

Do you move large equipment like photocopiers and printers?

Yes we can carry out full tech relocations. Please get in touch with your local branch to discuss any complex…

Do you collect the boxes and materials after the move?

If you would like your boxes collected after your move you will need to organise this through your local branch.…

What size packing boxes are available?

We have the following sized boxes available: Pack 1 - Book Box - 18"x18"x10” Pack 2 - China Box –…

How do I get the boxes and tape if I’m packing myself?

If you want packing materials from us we will supply the materials prior to your move. We can deliver these…

Will you deliver and collect my removal boxes?

If your removal includes packing boxes we will try and deliver them before your move and collect them afterwards at…

Are boxes moved to the correct room?

Yes. If you are packing up your house for the move we ask that all boxes are labelled with the…

What will the quote & plan look like?

Clockwork prides itself on providing clear and simple quotes for your move. You’ll see at a glance, a breakdown of…

Is there anything I can’t store?

We cannot store dangerous or explosive items including fireworks, aerosols etc. Illegal items, perishables including food and plants. Live animals,…

Top Tips for Moving House in Winter

Moving House this Winter After a relatively mild Christmas, the temperature has plummeted and we are bracing ourselves for a…

Moving House in Bad Weather

  Moving in Rain, Wind and Snow The UK has seen some horrendous weather over the last few months and…

Booking a move

As soon as you are happy and ready to book your move with Clockwork, contact your Move Manager with the…

Survey guide

We know that no two moves are ever the same. This is why we always carry out a free survey…

New Zealand Moving Checklist

Moving to the other side of the world requires a lot of forward planning and detailed organisation. Here at Clockwork…

Australia Moving Checklist

We understand that you'll want your move to Australia to go as smoothly as possible, which is why here at…

Canada Moving Checklist

The key to a successful overseas move is forward planning. That’s why Clockwork Removals have come up with a simple…

I need a quotation

Whether you are moving locally, nationally or internationally you can email, call or fill in our quick quote form online…

How does Clockwork calculate the removal fee?

Every move is unique and, as such, we treat each quotation separately. The price will always be dependent upon what…

What services can be included in your quotation?

Packing materials such as boxes, tape, tissue, wardrobe boxes, bubble wrap, mattress covers and sofa covers. Full packing service –…

Do I have to pay VAT?

In the United Kingdom it is a legal requirement to charge Value Added Tax. This will be shown on the…

When do I need to pay?

For our residential moves we require you to pay for the full removal at least 7 days beforehand. We accept…

Paying for my removal online.

Once you have accepted your quotation you can pay for your removal online by clicking on the “Login” tab on…

Will I have a dedicated contact at my Clockwork branch?

Every Clockwork move is assigned their own move coordinator from the local branch who will oversee the move from the…

Do you offer insurance?

We offer you the option to purchase a ‘Removals and Storage Policy’ (also known as Goods In Transit & Storage…

Should I take out insurance?

Whilst we always take the best care of your effects, there is always a risk when moving furniture and fragile…

What is ‘Extended’ or ‘Standard’ liability in regards to insurance?

Other movers may have offered you a product described as ‘Extended’ or ‘Standard’ liability. This product is NOT INSURANCE and…

Do you move specialist and high value items such as pianos, fine art and antiques?

Yes, we are experts in specialist moving. Our crews are trained to a very high standard and have the materials…

Do you move plants and garden furniture?

Yes we will move anything you need us too. Whether you need to us to move large potted plants, trampolines…

How long will my move take?

Every removal is very different so it is impossible to say how long the “average” move takes. That said, our…

Do you offer weekend moves?

Yes we can accommodate weekend moves.  

What access is required for Clockwork vehicles?

We have different types of vehicles in our fleet ranging from small vans to 18 ton lorries. We have a…

What time will you arrive?

If you have a full day move booked we will usually arrive between 8.30-9am. If you have a half day…

What insurance is available?

We offer the option of Removals and Transit Insurance (also known as Goods in Transit and Storage Insurance) which ensures…

What vehicles are available?

We have a large and varied fleet from small transit vans to 18 ton vehicles. We will always recommend the…

Do you offer evening moves?

Our crews do work late into the night to get the job done but we rarely operate removals that are…

What happens with my dishwasher, washing machine etc.?

We can move all household utilities but they will need to be fully disconnected beforehand.

Can you do flat moves?

Yes. We have branches in a number of cities so we do a lot of flat/apartment removals. Even if you…

Do you supply wardrobe cartons?

We do supply wardrobe cartons and we will bring these with us on the day of your move. If you…

Do you provide a move manager?

Yes. All our business relocations will have a designated move manager to help plan the logistics of the move.

Do you offer weekend moves?

Yes. We work with a lot of businesses who require time sensitive moves where weekend or night time relocations are…

Do you provide a packing service?

Yes we provide full packing services as well as specialist IT and tech relocation services.

Do you carry out internal moves?

Yes. We carry out a lot of internal moves for commercial clients whether this is moving items within the same…

Do you move all types of businesses?

Yes. We would struggle to find a sector we have not worked within. We regularly work within the public sector,…

Do you offer storage insurance?

We offer you the option to purchase a ‘Removals and Storage Policy’ (also known as Goods in Transit & Storage…

How often do I get charged for storage?

Storage charges are calculated per week but are only billed once a month.

What is the best way to pay for my storage?

A direct debit mandate will be provided to you when you come into store. We recommend you fill this out…

How long can I store my belongings for?

You can store your belongings for as long as you want whether it is a day or a decade.

What international insurance is provided?

We offer you the option to purchase a ‘Removals and Storage Policy’ (also known as Goods in Transit & Storage…

Do you provide international storage?

Yes we can store items long-term if you are relocating overseas or we can organise storage for you at your…

How much are customs fees?

Customs fees will be dependent on your destination location. Speak to your local branch or our international service centre (0800…

What’s included as part of a quote for an international move?

Our international quotes include collection, freight and delivery at your destination location. Our international team will also help with customs…

What payment options are available?

Once you have accepted your quotation you can pay for your removal online by clicking on the “Login” tab on…

Do we have to pay a deposit?

No, full payment will need to be paid one week prior to the move but this is covered under the…

Do I have to pay for my move in advance?

For our residential moves we require you to pay for the full removal at least 7 days beforehand. We accept…

How long do quotes take to be processed?

Quotes are usually processed and sent out within one business day. International quotes may take longer as we will need…

Do I need to take out insurance?

No, you do not have to take out insurance. If you don’t take out the Removals and Transit insurance you…

What happens if it takes longer on the day?

Many external factors can affect your move including lawyers, key delays or traffic. Our crews will endeavor to get the…

How far in advance should I book?

As soon as you have confirmed a moving date then please sign and send back your acceptance form or accept…

Do you sort out the parking for the lorry if it’s on a street?

We can organise parking for you before your move. Speak to your surveyor during your initial consultation and they can…

Is there a set removal rate?

Every move is unique and as such we treat each quotation separately. The price will always be dependent upon what…

What affects the price of a removal?

Many factors can affect the price of your move which is why we always offer a free home consultation. Factors…

How do I arrange a quotation?

To arrange a quotation you can call us, email us or fill in one of our online forms.

How can I find my nearest Clockwork branch?

To find your nearest branch click here for our postcode finder.

What is ‘Extended’ or ‘Standard’ liability in regards to insurance?

Other movers may have offered you a product described as ‘Extended’ or ‘Standard’ liability. This product is not insurance and…

What happens if there is an issue with keys?

We offer a waiting time waiver on your quote which means you can avoid any extra costs associated with key…

What’s included in a quote?

Packing Materials such as boxes, tape, tissue, wardrobe boxes, bubble wrap, mattress covers and sofa covers. Full Packing Service –…

What to Consider When Moving Overseas

Whether you’re planning a move to the UAE, Canada, Australia, the USA or New Zealand, there’s so much to consider.…

Handy Tips For Moving In The Snow

Winter can be a challenging time of year for moving house – for us and our customers.   Moving home can…

Moving House Checklist

Tips For Moving House In The Heat

Moving House in a Heatwave? It has been a long hard Winter but now Summer seems to be in full…

Moving Abroad with Pets

The UK is a nation of animal lovers and at Clockwork we understand that your pet is part of your…

Moving During a Heat Wave

Keeping Cool on Move Day It’s the hottest day of the year so far and the mercury, in most parts…

Top Tips for Packing Breakables

Tips for Packing Breakables The first thing people think about when moving house is the packing. We live in an…

Are You Moving House in the School Holidays?

Moving House in the School Holidays It is that time of year again, moving season… but it is also the…

Moving Abroad: Your Guide to Air Freight

Moving Abroad The allure of packing up and moving abroad has never been greater than it is right now. Although the…

Moving to the USA

With a population of over 320 million the United States is the world's fourth-largest country. Reaching across 3.8 million square miles and 50…

Video Surveying Guide

At Clockwork Removals, we realise how precious your time is,…

Covid-19 Safety Procedures

At Clockwork Removals and Storage, we have issued new working practices to minimise the risk for both our customers and…

Is it worth hiring a removal company?

Moving house is undeniably expensive so is it worth hiring a removals company? What about hiring a man & van…

What Do I Need To Know Before Moving Overseas?

Moving abroad is a huge decision and our international team understand how difficult this can be. That is why we…

Moving Abroad: Your Guide to Shipping

Moving abroad is a huge decision. Whether it is for work, climate or a better way of life, relocating overseas…

Moving to Dubai from the UK: A Complete Guide

Whether you’re moving to Dubai from the UK with your family or flying solo, it’s an extremely exciting time. Moving…

Moving to New York from the UK: A Complete Guide

New York is one of the most famous and iconic cities in the world, with hundreds of thousands of people…

Moving to LA from the UK: A Complete Guide

From the Walk of Fame to the Hollywood sign, Los Angeles is known as the home to the stars.  But…

A Guide to Moving a Chandelier

The art of moving a chandelier is a highly specialised process involving experienced teams of removal crews and electrical specialists. …